Refund policy

Return/Refund Policy

At TERVINÀIR PARFUMS, we are committed to delivering premium-quality Extrait de Parfum fragrances. If there is an issue with your order, we're here to help.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

To assist us with your claim, please email sales@tervinair.co.za with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Once your claim has been reviewed and approved, we will arrange a replacement at no additional cost.

Refunds

If we are unable to provide a replacement due to stock availability or other circumstances, we will issue a full refund to your original payment method.

Refunds will be processed once your claim has been approved. Processing times may vary depending on your payment provider.

Returns

Due to hygiene and safety reasons, we cannot accept returns or exchanges for fragrances that have been opened or used, unless the product is defective, damaged, or incorrect.

Products must be returned in their original packaging where applicable.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Need Assistance?

If you have any questions regarding your order or this Refund Policy, please contact us at:

Email: sales@tervinair.co.za

We aim to respond to all enquiries within 1–2 business days.